Incumbents in this class manage and coordinate the activities of an assigned computer operations shift; works directly with computer personnel and technical advisors to evaluate and implement suggestions relating to program utilization and equipment problems. Supervises the implementation of scheduled production activities; develops and implements operational procedures to maximize efficiency and accuracy of the team.
Skills Required
Supervise others by assigning/directing work; conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions, making hiring/termination recommendations, etc
Make a decision or solve a problem by using logic to identify key facts, explore alternatives, and propose quality solutions
Evaluate information against a set of standards
Identify developmental needs of others and coach, mentor, or otherwise help others to improve their knowledge, skills and abilities
Modify and upgrade computer hardware and/or software
Able to assess full problem-resolution-lifecycle
Minimum Qualifications
Candidate must be a graduate of any IT Related Degree
Proficient on principles of WAN/LAN and TCP/IP
Proficient on functions of Hub, Switch and Router
Proficient on functions of PABX
Knowledgeable on Information Technology best practices and standards
Knowledgeable on Linux
With minimum 1 year experience as Technical Support Supervisor or System Administrator
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